Service Operations Trainer

Zagreb, Croatia

Do you want to join a growing team of top professionals who invest time and effort into teaching, career growth, and cultivating employees into the next generation of IT experts? You've come to the right place. Span is a Croatian IT company with a global reach specializing in high-quality information systems design and management services, as well as tech support for customers and enterprises. We're constantly improving, advancing, and adopting new trends, new skills, and new expertise, giving our employees virtually endless opportunities for professional development.

Why join us?

If you’re passionate about helping people grow and feel at home in a new environment, this role is for you. You’ll be the one shaping how our employees start their journey — designing onboarding experiences, creating engaging learning materials, and ensuring everyone has the tools and knowledge they need to thrive.

You won’t just organize training, you’ll continuously improve how we share knowledge across teams and departments, identify learning opportunities, and make a real impact on how our people develop.

What you'll do:

Lead and coordinate the onboarding program for new employees
Design, update, and continuously improve the onboarding program in line with changes in technologies, services, and customer needs
Create and maintain training materials, including manuals, guides, presentations, and e-learning content
Deliver workshops and training sessions on new processes, tools, and technologies
Organize internal training sessions and knowledge-sharing initiatives across teams within and outside the department
Organize and/or deliver training for existing employees when a need for upskilling or reskilling is identified

We could be a perfect fit if you are:

Approaching activities in a planned and organized manner, focused on essentials and working quickly and efficiently
Showing a strong desire for constant career development and gaining experience
Inclined to innovate, always trying out different approaches and looking for new, better and more efficient ways of working
Appreciating and accepting differences, respecting other people and their opinions and ideas and readily giving them yourself

What we expect:

Previous experience in onboarding processes and creating educational or e-learning materials
Experience in conducting workshops or internal training sessions
Strong communication and organizational skills, with attention to detail
Proactive and independent approach to work, with the ability to collaborate effectively in a team
Interest in employee development, learning, and continuous improvement
Fluency in English, both written and spoken

What will bring you extra points:

Familiarity with modern training methods, instructional design, or adult learning principles
Understanding of IT environments, technologies, or service-based organizations

What's in it for you:

Competitive salary according to your experience
A business phone of your choice
InHouse testing center- we are giving you an option of gaining professional certificates
Mentor - no matter how much experience you've got, we will provide you with an adequate mentor
Regular feedback on your performance and personalized career development plan
Possibility to earn different types of bonuses
Subvention of Multisport card or PassSport- not only brain workout is important
Minimum of 25 vacation days
Complete health checks- adjusted for men and women
Psychological counseling- we care about your well-being
Lunch and transportation compensations
Benefits for children of employees