Service Desk Assistant (Student)

Zagreb, Croatia

Span is a leading international IT company with more than 30 years of experience delivering innovative technology solutions. With expertise in cloud, cybersecurity, and artificial intelligence, we help organizations transform and grow through technology.

If you're a student with a passion for technology and looking to gain hands-on IT experience this summer, this is an excellent opportunity to work alongside experienced professionals, develop practical skills, and explore career opportunities in the IT industry.

What’s the buzz about Service Desk?

At Span Service Desk, you'll be the first point of contact for our customers, helping resolve technical issues and ensuring an excellent support experience. More than 50% of customer requests are successfully resolved by our Service Desk team, making it a key part of our customer success story.

You'll work closely with experienced engineers and gain valuable insight into real-world IT operations.

As part of our Service Desk team, you will support daily operational activities through simple administrative and technical tasks, including:

Monitor and process basic customer requests and support tickets
Update and maintain records in internal systems
Support the team with day-to-day operational activities
Escalate more complex technical issues to senior team members
Learn and develop practical IT support skills in a professional environment

What you bring:

Education or ongoing studies in IT, Electrical Engineering, Computer Science, or a related field
Basic technical knowledge and computer literacy
Strong communication skills and fluency in English, both written and spoken
Reliability, responsibility, and eagerness to learn and develop new skills

Work organization and other details:

Temporary summer position (20–40 hours per week) running from the end of July until the end of September 2026
Flexible shifts scheduled between 08:00 and 20:00
Hourly rate: €6.80
Location: Koturaška 47, Zagreb

What we offer:

Flexible student-friendly schedule
Mentorship from experienced IT professionals
Hands-on experience in enterprise IT
Opportunity for future career development within Span

Why join us?

Kick-start your IT career
Many of our former Service Desk colleagues have grown into System Engineer and Architect roles, making this an excellent entry point into the IT industry.

Build real-world experience
Work on actual customer requests and gain valuable exposure to IT operations and support processes.

Opportunity for future collaboration
Outstanding students may be offered opportunities for continued cooperation after the summer engagement.

Collaborate with experts
Work alongside a skilled and experienced Service Desk team in Zagreb, gaining valuable insights and support.

Much more than resolving tickets
The Service Desk isn’t just about managing issues, it’s about being the vital connection between customers and engineers, creating real value, and setting yourself up for success in IT.

Take this opportunity to learn, grow, and discover what a career in IT can look like.

Many of our colleagues started their journey in Service Desk. Your summer job could become the first chapter of a successful career at Span.