Junior Support Consultant

Zagreb, Croatia

Do you want to join a growing team of top professionals who invest time and effort into teaching, career growth, and cultivating employees into the next generation of IT experts? You've come to the right place.

Span is a Croatian IT company with a global reach specializing in high-quality information systems design and management services, as well as tech support for customers and enterprises. We are constantly improving, advancing, and adopting new trends, new skills, and new expertise, giving our employees virtually endless opportunities for professional development.

As a Junior Support Consultant, you’ll be the first point of contact for customer incidents, consulting inquiries, and change requests. By monitoring and supporting client systems, you’ll act as the link between our customers and technical teams—contributing directly to the success of our Enterprise Business Solutions department through reliable, value-driven support.

What you'll do:

Efficiently manage and resolve customer support requests, including logging, troubleshooting, escalating, and closing cases in a timely and professional manner.
Monitor IT systems and services to proactively identify and address potential issues, ensuring system stability and performance.
Collaborate with customers to understand their business requirements and recommend suitable solutions that align with their objectives.
Provide step-by-step guidance throughout the resolution process, maintaining clear and consistent communication with customers.
Prepare and deliver monthly reports that offer meaningful insights into system performance and support trends.
Identify areas for operational improvement and propose actionable enhancements to optimize service delivery and support processes.

What we expect:

Bachelor’s or master’s degree (preferably IT-related)
Basic knowledge of IT systems such as business applications, proficiency in Windows/Office, and fluent English.
You're a team player ready for collaboration with other colleagues to help our customers

Skills that will bring you extra points:

Microsoft certifications or 1-2 years of experience in similar roles
Familiarity and experience with Microsoft Business Applications (Dynamics 365 and Power Platform)

What's in it for you:

Competitive salary according to your experience
A business phone of your choice
Mentor - no matter how much experience you've got, we will provide you with an adequate mentor
Regular feedback on your performance and personalized career development plan
Possibility to earn different types of bonuses
Subvention of Multisport card or PassSport - not only brain workout is important
Minimum of 25 vacation days
Complete health checks - adjusted for men and women
Free psychological counseling - we care about your wellbeing
Lunch and transportation compensations
Benefits for children of employees

Why join us? This role is a great entry point into the world of Microsoft Business Solutions, offering hands-on experience and career growth. You'll work with a skilled team, build a strong foundation, and set yourself on the path to roles like Consultant, Business Analyst, or System Architect—just like many of our past team members.

When you’re ready, click the Apply button below – even if you don’t check every single box. We are looking forward to meeting you! 😊