Cyber Security Incident Response Manager

Zagreb, Croatia (Hybrid)

Do you want to join a growing team of top professionals who invest time and effort into teaching, career growth and cultivating of employees into the next generation of IT experts? 

Span is a Croatian IT company with a global reach specializing in high-quality information systems design and management services, as well as tech support for customers and enterprises. We're constantly improving, advancing and adopting new trends, new skills and new expertise, giving our employees virtually endless opportunities for professional development. 

Cyber Security Incident Response Manager is responsible for executing defined needs, assisting in the design, development, and implementation of responses to security incidents, and adhering to established protocols and legal regulations.

Internally, they primarily communicate with teams that are part of the Security Operations Center, the Cyber Security department, and architects and engineers from other technical departments. Externally, they communicate with clients (security directors, IT directors and top level management).

Primary job responsibilities for Cyber Security Incident Response Manager

It’s important to stress out that Span Cyber Security Incident Response management is active in all phases of incident lifecycle (before, during and after), and therefore this role cultivates interdisciplinary approach to cyber resilience, cyber crisis management & communication, and stakeholder management.

Cybersecurity Incident Response Management:

  • Oversee Incident Response: Manage the entire incident response process from detection to resolution with dedicated team of Cyber Security Analysts and other Subject Matter Experts.
  • Coordinate Teams: Work with various teams, including BlueTeam & Cyber Security Analysts, Cyber Architects, Cloud and Security Architects, Developers, IT, legal, PR, and HR, to ensure a swift and effective response.
  • Incident Documentation: Document all activities and decisions made during the incident response process.
  • Regulatory Compliance: Ensure compliance with relevant laws and regulations by timely reporting and documentation
  • Root Cause Analysis: Conduct thorough analyses to identify the root cause of incidents and recommend preventive measures. 

Cyber Crisis Communication:

  • Stakeholder Updates: Provide regular updates to stakeholders, including executives, customers, and prepare updates for regulatory bodies.
  • Crisis Communication: Manage internal and external communications with key stakeholders during a crisis to maintain trust and transparency (no public relations or media communication is expected).

Who is the position ideal for?

This is not a technical position, but it is very dynamic. It is perfect for people with a technical background, strong organizational abilities, and a desire to advance their careers in a field directly associated with cyber security but in a managerial segment. 

Highly motivated problem solver currently working in any Cyber Security or IT position with some experience in overseeing team of experts who wants steer his/her career to more active role in cyber security or seasoned project manager with experience in cyber security projects.

Prior experience in Incident Response, Cyber Security, or Crisis Management is crucial. Professional certifications like ITIL (Information Technology Infrastructure Library), CISM (Certified Information Security Manager), or CISSP (Certified Information Systems Security Professional), or GSLC (GIAC Security Leadership) are highly beneficial. 

What's in it for you?

  • Competitive salary according to your experience
  • A business phone of your choice
  • InHouse testing center- we are giving you an option of gaining professional certificates
  • Mentor - no matter how much experience you've got, we will provide you with an adequate mentor
  • Regular feedback on your performance and personalized career development plan
  • Possibility to earn different types of bonuses
  • Subvention of Multisport card - not only brain workout is important
  • Minimum of 25 vacation days
  • Complete health checks- adjusted for men and women
  • Psychological counseling- we care about your well-being
  • Lunch and transportation compensations
  • Benefits for children of employees

More about how Incident Response Management works at Span can be heard and seen in this video:

Location: Zagreb





Cyber Security Incident Response Manager

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Cyber Security Incident Response Manager

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