Our CSP Support team is looking for a Technical Consultant to play a crucial role in monitoring, managing, and optimizing IT systems while ensuring support for our customers. In this role, you’ll be responsible for proactively identifying and resolving incidents, investigating security alerts, implementing security patches, and continuously improving IT processes.

Beyond daily operations, you’ll actively contribute to projects, maintain a knowledge base, produce reports, and work as a Technical Account Manager for select customers. If you're passionate about IT systems, security, and customer success, and eager to develop professionally in a dynamic environment, we’d love to have you on board!

What you'll do:

Regular monitoring of IT systems using monitoring tools
Processing of requests and incidents - tickets (opening, solving, escalation, closing)
Proactively identifying and responding to events, alerts and incidents according to procedures
Resolving minor incidents based on agreed-upon guidelines
Detection of potential security threats
Investigation of security alerts and incidents
Handling requests in accordance with agreed-upon procedures
Installing security patches on IT infrastructure following established procedures
Finding the best solution for our customers business needs
Actively participating in projects
Fulfilling the position of Technical Account Manager for certain customers
Updating the knowledge base with new incidents and solutions
Walking the customers through the problem-solving process and keeping them informed of progress
Identifying and suggesting possible improvements on procedures
Producing monthly reports for customers
Continuous learning and professional development

We could be a perfect fit if you are:

Approaching activities in a planned and organized manner, focused on essentials and working quickly and efficiently
Showing a strong desire for constant career development and gaining experience
Inclined to innovate, always trying out different approaches and looking for new, better, and more efficient ways of working
Appreciating and accepting differences, respecting other people and their opinions and ideas, and readily giving them yourself

What we expect:

2 years of experience in an IT support or system administration role, with exposure to endpoint management
Knowledge of operating systems (Windows and macOS)
Knowledge of Microsoft 365 technologies
Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Understanding of Active Directory, Group Policy, and user account management
Understanding of Azure
Understanding of endpoint management tools (Intune)
Understanding of endpoint security concepts (antivirus, firewalls, encryption)
Advanced level of English language use in speech and writing
Strong problem-solving skills and attention to detail
Constant professional development and acquisition of new technical knowledge
Strong customer service orientation and ability to assist end-users
Willingness to work in a fast-pacing and dynamic environment
Readiness for constant learning, keeping up with new technologies

Skills that will bring you extra points:

CompTIA A+ or equivalent IT certifications
Microsoft Certificates

What's in it for you:

Competitive salary according to your experience
A business phone of your choice
Mentor - no matter how much experience you've got, we will provide you with an adequate mentor
Regular feedback on your performance and personalized career development plan
Possibility to earn different types of bonuses
Subvention of Multisport card or PassSport - not only brain workout is important
Minimum of 25 vacation days
Complete health checks - adjusted for men and women
Free psychological counseling - we care about your wellbeing
Lunch and transportation compensations
Benefits for children of employees

Technical Consultant

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Technical Consultant

Technical Consultant

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