Monitoring & Support Specialist (Night shift)

Zagreb, Croatia

Do you want to join a growing team of top professionals who invest time and effort into teaching, career growth, and cultivating employees into the next generation of IT experts? You've come to the right place. Span is a Croatian IT company with a global reach specializing in high-quality information systems design and management services, as well as tech support for customers and enterprises. We're constantly improving, advancing, and adopting new trends, new skills, and new expertise, giving our employees virtually endless opportunities for professional development.

Span Service Desk provides 2nd line 24/7/365 support to the internal organization and external domestic and international enterprise customers, via internal communication tools and ticketing system.

As the first point of contact, Service Desk resolves over 50% of technical difficulties from our customers and it is a link between costumers and our experienced teams of engineers, therefore has an important role in achieving our main goal to create a value for customers and to make them satisfied.

Span Service Desk will enable you to work in cooperation with Span's experts to solve technically complex situations according to the best global practices using the latest technologies, because Span Service Desk is much more than Call Center or Help Desk.

What you’ll do:

Regular monitoring of IT systems using monitoring tools (e.g.- SCOM, Azure Monitoring, Data Dog)
Proactively identifying and responding to alarms according to procedures
Logging, classifying, and escalating incidents in accordance with procedures
Resolving minor incidents based on agreed-upon guidelines within the scope of Level 1 responsibility
Handling requests in accordance with agreed-upon procedures
Installing security patches on IT infrastructure following established procedures
Continuous learning and professional development

We could be a perfect fit if you are:

approaching activities in a planned and organized manner, focused on essentials and working quickly and efficiently
inclined to innovate, always trying out different approaches and looking for new, better and more efficient ways of working
appreciating and accepting differences, respecting other people and their opinions and ideas and readily giving them yourself

What we expect:

Willingness to work exclusively in night shifts (no rotation to day shifts)
Basic knowledge of Windows platform and Office package and basic knowledge of Microsoft server technologies
Basic knowledge of network and security technologies
Fluency in English (spoken & written)
Willingness to work in a fast-pacing and dynamic environment
Readiness for constant learning, to keep up with new technologies

What will bring you extra points:

Microsoft certificates
Preferably 1-2 years of work experience in similar jobs

What's in it for you?

Competitive salary according to your experience
A business phone of your choice
InHouse testing center- we are giving you an option of gaining professional certificates
Training and education provided before the start of work.
Regular feedback on your performance and personalized career development plan
Possibility to earn different types of bonuses
Subvention of Multisport card or PassSport - not only brain workout is important
Minimum of 28 vacation days
Complete health checks- adjusted for men and women
Psychological counseling- we care about your well-being
Lunch and transportation compensations
Benefits for children of employees